Effective Date: December 5, 2025

This Shipping and Delivery Policy (“Policy”) describes how orders are shipped and delivered for purchases made through the Mrigashira Universal website (https://mrigashirauniversal.org.in). By placing an order, you (“Customer”, “you”, or “your”) agree to the terms described below.

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1. Order Processing Time

• Once your order is placed and payment is confirmed, our team processes it within 2–5 business days, depending on the complexity of the order and customization requirements.

• Custom, personalized, or specialized orders may require additional time before shipment.

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2. Shipping Methods & Carriers

We use standard, reputable shipping carriers and services. The exact carrier may vary depending on the order’s destination and size. Common carriers include:

• Indian Postal Service (Speed Post)

• Private couriers 

Customers may request specific courier preferences, which are subject to availability and may incur additional charges.

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3. Shipping Charges

• Shipping costs are calculated at checkout and may depend on package size, weight, delivery address, and chosen delivery speed.

• If free shipping offers are available, they will be clearly stated on the order page.

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4. Estimated Delivery Times

These times are estimates and may vary due to courier delays, customs clearance (for international orders), public holidays, or unforeseen events.

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5. Order Tracking

• Once your order is shipped, we will provide a tracking number via the email or phone number associated with your order.

• You can track your shipment using the carrier’s portal.

• In case of any difficulty tracking your order, contact us at director@mrigashirauniversal.org.in.

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6. Order Delivery & Receipt

• Orders are delivered to the shipping address provided at checkout.

• Please ensure the delivery address is accurate and complete. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

• If a shipment fails delivery due to refusal, non-availability, or incorrect address, redelivery charges may apply.

• If the package is lost or damaged during transit, contact us immediately (see Section 8 below).

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7. Packaging & Product Protection

• All products are professionally packaged to ensure safe delivery.

• Our items are typically shipped in sturdy boxes or padded envelopes, depending on order size.

• For customized or fragile orders (e.g., handmade tarot decks, printed materials, or specialized designs), extra protective packaging will be used.

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8. Damages, Delays & Claims

• If you receive a damaged, incorrect, or incomplete order, please contact us within 3 business days of delivery. Provide photos or documentation of the issue.

• Proof of damage or shipping error may be required to process refunds, exchanges, or replacement orders.

• We are not responsible for delays caused by courier networks, customs delays (for international deliveries), natural disasters, or shipping errors outside our control.

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9. Undelivered or Returned Packages

• Packages returned to us due to incorrect addresses, customer unavailability, or refusal to accept delivery may be reshipped after payment of additional shipping fees.

• If the returned package is lost or damaged, we will coordinate with the courier to investigate, though delays may occur.

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10. Contact for Shipping Queries

Email: director@mrigashirauniversal.org.in
Phone: +91 73771 96915

Please include your order number and details when contacting us for faster resolution.

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11. Policy Updates

Mrigashira Universal reserves the right to update or revise this Shipping and Delivery Policy. All changes are effective immediately upon posting on the website. Your continued use of our services means you accept any updated policy.